i was looking for a new chicken coop, they were very pricey else where but found this deluxe dog kennel, have converted it to a chicken coop, my girls love it and it was a fraction of the price compared to ready made coops. Very good product, very easy to put up. good quality, excellent price, delivery was simple and on time. unfortunately i cant really comment on any after sales support as i have not needed any (which is the best kind i think). Highly recommended and will use again .